Senior Windows Systems Engineer

Come thrive in a Dynamic, Collaborative Environment at Critical Design Associates, Inc!

Are you searching for more than just a job? A place where your skills, passion for technology, and commitment to excellence are celebrated, and your contributions truly make a difference? Welcome to Critical Design Associates, Inc.—a realm of boundless possibilities where innovation meets collaboration.
 

Join our close-knit team in a small, agile environment where integrity, dedication, and the pursuit of excellence are at the core of everything we do. Here, you won't just be a cog in the wheel; you'll be an essential part of building a world-class professional services and solutions development organization.

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At CDA, we know that great things happen when we work together as a team! We believe that everyone's unique perspective is like a superpower. When you're part of our team, your technical and problem-solving skills become the secret ingredients that create unique and rewarding solutions!

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At CDA, our mission goes beyond just mastering technology. We're all about taking care of our customers with unmatched dedication. If you have a real passion for understanding and surpassing customer expectations, you'll find yourself perfectly aligned with our team and clients. We put great emphasis on customer success, and that means we value top-notch communication, accountability, integrity, teamwork, and responsiveness.

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Here, you'll also thrive in a culture that fosters personal growth and empowers you to take the lead in your professional journey. We value each team member's unique potential, and through continuous learning and development opportunities, we equip you to reach new heights.

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If you're eager to be part of an organization that embraces agility, creativity, and a shared determination to make an impact, Critical Design Associates, Inc. eagerly awaits your arrival. We are excited to meet exceptional individuals like you who can help shape our future and redefine what's possible.

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Critical Design Associates: Where Talent Meets Opportunity, and Success is Unleashed.

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Job Summary:
The role of Senior Windows Systems Engineer involves developing, implementing, supporting, managing, reporting, and monitoring our customers' Enterprise IT environments. Leveraging CDA's extensive experience, technical acumen, and comprehensive Enterprise IT proficiency, the Senior Windows Systems Engineer delivers a range of consulting services. This encompasses both reactive and proactive solutions, alongside preventive measures for various Enterprise IT solutions. As a trusted advisor, the Senior Windows Systems Engineer gains an in-depth understanding of the customer's environment, functioning as an extension of their IT team while providing seamless support and expertise.
 

Responsibilities:

• Troubleshoot complex technical issues in an Enterprise environment.

• Demonstrate excellent problem-solving skills.

• Assist teammates with solving complex technical issues.

• On an ongoing basis, obtain industry technical certifications that further your IT skillset.

• Mentor other teammates with learning key technical concepts around Enterprise architecture and technologies including areas such as server virtualization, network/systems architectures, systems integrations, and other relevant technologies.

• Possess the soft skills to be able to defuse a tense/sensitive situation, while still being able to act firmly if/when necessary.

• Demonstrate the desire and ability to continue learning new concepts and remain up to date on the most recent technologies, particularly those related to Enterprise IT technologies.

• Develop, deploy, install, configure, and maintain Enterprise IT technology solutions for customer environments.

• Design, deploy, and configure Windows Server environments using SCCM or MECM, Intune or JAMF.

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The primary role of the Senior Windows Systems Engineer is to provide our customers with one or more of the following services:

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• Incident management: Troubleshoot and resolve incidents received from the customer (in alignment with SLAs) and/or that were created to address alerts from a monitoring system.

• Change management: Attend weekly customer change review board meetings, write/submit change tickets, and perform changes during customer change windows (typically after-hours).

• Problem management: Analyze the customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with the customer to address the problem.