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IT Systems Consultant II

Come thrive in a Dynamic, Collaborative Environment at Critical Design Associates, Inc!

Are you searching for more than just a job? A place where your skills, passion for technology, and commitment to excellence are celebrated, and your contributions truly make a difference? Welcome to Critical Design Associates, Inc.—a realm of boundless possibilities where innovation meets collaboration.

We're in search of an IT Systems Consultant II who possesses a strong enthusiasm for automation and software-defined networking. You'll receive comprehensive training in the following technologies, skillfully combined with an emphasis on automation solutions:
 

  • Citrix ADC/NetScaler

  • Citrix Provisioning

  • Citrix Virtual Apps

  • Citrix XenServer

  • Ivanti UWM
     

Join our close-knit team in a small, agile environment where integrity, dedication, and the pursuit of excellence are at the core of everything we do. Here, you won't just be a cog in the wheel; you'll be an essential part of building a world-class professional services and solutions development organization.

At CDA, we know that great things happen when we work together as a team! We believe that everyone's unique perspective is like a superpower. When you're part of our team, your technical and problem-solving skills become the secret ingredients that create unique and rewarding solutions!

At CDA, our mission goes beyond just mastering technology. We're all about taking care of our customers with unmatched dedication. If you have a real passion for understanding and surpassing customer expectations, you'll find yourself perfectly aligned with our team and clients. We put great emphasis on customer success, and that means we value top-notch communication, accountability, integrity, teamwork, and responsiveness.

Here, you'll also thrive in a culture that fosters personal growth and empowers you to take the lead in your professional journey. We value each team member's unique potential, and through continuous learning and development opportunities, we equip you to reach new heights.

If you're eager to be part of an organization that embraces agility, creativity, and a shared determination to make an impact, Critical Design Associates, Inc. eagerly awaits your arrival. We are excited to meet exceptional individuals like you who can help shape our future and redefine what's possible.

Critical Design Associates: Where Talent Meets Opportunity, and Success is Unleashed.

Job Summary:
The role of IT Systems Consultant involves developing, implementing, supporting, managing, reporting, and monitoring our customers' Enterprise IT environments. Leveraging CDA's extensive experience, technical acumen, and comprehensive Enterprise IT proficiency, the IT Systems Consultant delivers a range of consulting services. This encompasses both reactive and proactive solutions, alongside preventive measures for various Enterprise IT solutions. As a trusted advisor, the IT Systems Consultant gains an in-depth understanding of the customer's environment, functioning as an extension of their IT team while providing seamless support and expertise.

 

Responsibilities:

  • Troubleshoot complex technical issues in an Enterprise environment.

  • Demonstrate excellent problem-solving skills.

  • Assist teammates with solving complex technical issues.

  • On an ongoing basis, obtain industry technical certifications that further your IT skillset.

  • Mentor other teammates with learning key technical concepts around Enterprise architecture and technologies including areas such as server virtualization, network/systems architectures, systems integrations, and other relevant technologies.

  • Possess the soft skills to be able to defuse a tense/sensitive situation, while still being able to act firmly if/when necessary.

  • Demonstrate the desire and ability to continue learning new concepts and remain up to date on the most recent technologies, particularly those related to Enterprise IT technologies.

  • Develop, deploy, install, configure, and maintain Enterprise IT technology solutions for customer environments.

Critical Design Associates: Where Talent Meets Opportunity, and Success is Unleashed.


The primary role of the IT Systems Consultant is to provide our customers with one or more of the following services:

  • Incident management – Troubleshoot and resolve incidents received from the customer (in alignment with SLAs) and/or that were created to address alerts from a monitoring system.

  • Change management – Attend weekly customer change review board meetings, write/submit change tickets, and perform changes during customer change windows (typically after-hours).

  • Problem management – Analyze the customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with the customer to address the problem.

  • Event management – Investigate alerts received from a monitoring system and determine proper actions to address the alerts.

  • Request fulfillment – Fulfill IT automation-related service requests received from the customer.

  • Environment management – Functions include managing/administering IT automation technologies and components within the development, test, and/or production environments, updating IT automation environment documentation, applying approved patches and/or software updates to IT automation components, assessing the health of and making recommendations to optimize IT automation platforms, and providing IT automation thought leadership.

  • Reporting – Develop and deliver ad-hoc and regularly scheduled reports containing metrics and other information per the customer’s requirements.

  • Ticket management - Maintain accurate and timely ticketing system data (e.g., detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).

  • Monitoring - Configure and manage the monitoring solution for IT automation and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.

  • Analysis - Analyze monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.

  • Development – Develop software code/scripts to automate IT processes and/or integrate IT technologies.
     

Knowledge, Skills, and Abilities for the Job:

  • Demonstrated ability to learn quickly.

  • Excellent problem-solving and linear troubleshooting ability with complex technical challenges

  • Act with a positive customer service attitude

  • Excellent time management skills

  • Strong verbal and written communication skills

  • Ability to work effectively in a small- to medium-size team environment

  • Desire and ability to provide mentoring/coaching to other teammates

  • Scripting knowledge and ability to apply scripting concepts in practice

  • Demonstrated technical fluency and/or expertise in a range of technical areas including:

o Cloud technologies (e.g., AWS, Azure, GCP)
o Hypervisor technologies (e.g., Citrix, VMware, Nutanix)
o Scripting/Coding (e.g., VBScript, Powershell, BASH, REST APIs)
o Service Management (e.g., Jira Service Desk, ServiceNow)
o Microsoft directory services (e.g., LDAP, Active Directory, DNS, Group Policy)
o Server OS (e.g., Windows Server, UNIX/Linux)
o Basic Networking concepts (e.g., TCP/IP, Routing, Networking, DHCP)
o Relational Databases (e.g., MS SQL, Postgres)
o Agile concepts (e.g., Scrum, CI/CD)

  • Microsoft foundation certification preferred, Citrix and Ivanti certifications a plus

  • Must be able to work at least 40-hours Monday through Friday. Typical working hours would be within your local time zone or customer’s time zone. In addition, you must be flexible to accommodate customer change control windows during off hours, nights, and weekends as needed

  • Ability to participate in after-hours on-call rotation.

  • Willingness to travel up to 25%

If you're a tech enthusiast with a heart for innovation and a commitment to delivering excellence, we encourage you to apply for the position.

Characteristics

  • Enthusiasm/Positive Attitude Organized

  • Accountability Strong Interpersonal Skills

  • Self-Starter/Entrepreneur Spirit Critical Thinking/Problem Solving Skills

  • Customer Focused Detail Oriented

  • Team Player Leadership

  • Strong Time Management

requirements

  • Obtained a Bachelor of Science degree from an accredited university in fields like Computer Science, Engineering, Information Systems, Business, or possess an equivalent of 1-5 years of relevant job experience.

  • Demonstrated 2-4 years of experience in IT automation and/or IT operations.

  • Holds certifications in various Enterprise technologies, IT Operations, and IT Service Management domains, including but not limited to Security+, Network+, Linux+, Splunk, Citrix, VMware, Ivanti, etc.

Company perks

  • You'll receive a PC laptop and lab equipment to fuel your work.

  • Stay connected with company-paid cell phone coverage and home internet.

  • Take care of yourself with comprehensive medical insurance coverage.

  • Plan for the future and build your savings with a 401K retirement plan and enjoy the added perk of 401(k) matching.

  • Never stop growing! We provide continuous training to support your professional development.

  • Our company provides comprehensive relocation assistance.

Would you like to join the CDA team?

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